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53 articles across 8 topics — charts and calculation, billing, your data, and a plain list of the things we know are not working yet.
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What is Aquarius Human Design?What the app calculates, what it does not claim, and who it is for.Creating your accountEmail and password, a confirmation step, and what we do not offer yet.The confirmation email has not arrivedWhere it comes from, why it filters, and what to do if the link expired.Why the app keeps sending me to onboardingNew accounts are held at onboarding until your own chart exists. That is deliberate.What is free and what is paidThe wall is depth, not quantity. You can cast unlimited charts on the free plan.Finding your way around the appWhat each section does, and where the things that are not in the nav live.Entering your birth dataWhat each field wants, why the city must come from the list, and the date limits.What happens if you do not know your birth timeYou still get most of your chart. Here is exactly what changes and what does not.Your birth place is not in the listHow the place search works, what to do when your town is missing, and what it costs you.Time zones and daylight savingEnter local clock time exactly as recorded. The app handles the history.Tropical and sidereal — which the app usesEvery chart is tropical. Sidereal is not offered, and here is what that means for you.How your chart is calculatedFrom a birth moment to gates and lines, including the 88-degree design side.Your chart looks different on another siteFive reasons two calculators disagree, in the order they are usually the cause.Editing or deleting a chartWhat recalculates, what does not, and what happens to links you already shared.The chart page is showing someone else's chartThe app falls back to a sample chart when it cannot load yours. How to tell, and what to do.Type, strategy and authorityThe three things worth knowing before anything else in your chart.Centres, channels and gatesHow the bodygraph is built, and what defined and open actually mean.The reading panel, and what free showsClick anything in the bodygraph to read it. What you see depends on your plan.The Chart Details pageThe deep mechanics view — where to find it, and what is not yet verified.Transits — today's sky over your chartFree on every plan. What the page shows and which day it means by "today".The transit tools workbenchThe ephemeris and formed-channel scanner. Plus, and reachable from Transits.Relationship and connection chartsTwo charts combined. What the page shows, and what it deliberately does not.Printing or saving your one-sheet as a PDFThe one-sheet prints from your browser. There is no server-side PDF export.Sharing a chart with a linkHow the link works, who can see it, and how to revoke it.Branded share links for clientsPro-only, carries your practice branding — and stops working if your Pro plan lapses.Client records and sessionsHow Pro keeps client charts separate from your own library.Is there an API?No. It was listed on the Pro tier by mistake and that claim has been removed.Free, Plus and Pro comparedWhat each plan costs and exactly what it opens.How to upgradeWhere the upgrade page is, what happens at checkout, and when access opens.Managing or cancelling your subscriptionEverything happens in the billing portal. And why the button sometimes seems to do nothing.Invoices and receiptsThey live in the Stripe billing portal. There is no invoice list in the app.Redeeming a codeWhere to enter it, the two kinds of code, and what the error messages mean.Trial codes and gift codes — the important differenceOne asks for a card and starts charging you. The other does not, and lapses silently.RefundsA 14-day window, requested by email. There is no refund button in the app.A payment failed or your card was declinedWhat happens to your access, how many retries you get, and how to fix it.ReferralsThe referrals section is described in full and does not work yet.Resetting a forgotten passwordThis one works. How the link behaves and what to do if it has expired.Changing your passwordThe Account button does not work. Use the password reset flow instead.Changing your email addressThe Account button does not work. We can change it for you.Your profile photoThe upload control is not connected. Nothing is lost by ignoring it.Notification settingsThe three toggles do not save, and no notification emails are sent at all.Exporting your dataThe Account button is not connected. Ask us and we will send you everything within one month.Deleting your accountOne control in Account. It happens immediately, and here is exactly what goes.Where your data livesEvery service that touches your data, what it gets, and what our privacy policy does not yet cover.A page is stuck loadingThe app holds a loading veil until its parts report in, with a five-second failsafe.The bodygraph is blank or half-drawnThe chart graphic is a large asset. When it fails, this is usually why.The app looks wrong or out of date after an updateThe app's interface files are cached for up to a day. A hard reload clears it.The back button reloads instead of going back instantlyThis is deliberate. App pages are never served from the browser's back-forward cache.You keep getting signed outSessions are cookie-based. Here is what drops them, in order of likelihood.Browsers, devices and offline useWhat the app needs, and why there is no installable app or offline mode.Contacting supportHow to reach a person, what to include, and how long we take.How this help centre worksWhy some articles say a feature does not work, and how these are written.Known gapsEverything in the app that is advertised, half-built, or does not work — in one place.