Resetting a forgotten password
This one works. How the link behaves and what to do if it has expired.
Password reset is live and working. If you cannot get into your account, this is the route.
Steps
- Go to the sign-in page and choose Reset password.
- Enter the email address on the account.
- Check your mail for a message from hello@aquariushumandesign.com. Check spam and the Promotions tab — see the confirmation email has not arrived for where these end up.
- Click the link. It opens a page where you set a new password.
- Set it, and you are signed in.
About the link
It is single use and time limited. Clicking it a second time will not work, and neither will a link from an older reset email if you requested several — use the most recent one.
If it says the link is invalid or has expired, request a new reset. There is no penalty for requesting several; just use the last.
If nothing arrives
The reset email is only sent to addresses that actually have an account. If you get no message at all and you are certain about the address, the likeliest explanation is that the account is under a different address — a work one, or an alias, or a different provider.
Try any address you might plausibly have used. If none work, write to us and we will look for the account.
Changing a password you still know
The in-app "update password" control is not wired up — see changing your password. Use this reset flow instead; it works whether or not you have forgotten it.