The app looks wrong or out of date after an update
The app's interface files are cached for up to a day. A hard reload clears it.
The interface — the scripts and styles that draw the app — is cached by your browser to keep it fast. Those files are versioned, but the cache can hold an older copy for up to about a day after we ship a change.
Most of the time you will never notice. Occasionally you get a mix of new page and old script, which shows up as: a feature you were told is live not appearing, a layout that looks subtly wrong, or content that will not fill in.
The fix
Hard reload, which bypasses the cache for that page:
- Windows / Linux: Ctrl+Shift+R
- Mac: Cmd+Shift+R
- iOS Safari: hold the reload arrow and choose Reload Without Content Blockers, or clear the site data in Settings → Safari.
- Android Chrome: the three-dot menu → Settings → Privacy → Clear browsing data → Cached images and files.
If a hard reload does not do it, close every tab with the app open and reopen it. Some cached files are shared across tabs.
After upgrading your plan
This is the most common time to hit it: you pay, come back, and content is still locked. Reload once. Your plan is stored on our side, not in the page, so a fresh page load picks it up.
If it is still locked a couple of minutes after a hard reload, write to us with the email you paid with — do not pay again.
Why not just never cache
Because the app would be slow for everyone, all the time, to avoid a problem that affects a small number of people for less than a day. A better fix — versioning every file by its contents so a stale copy is impossible — is on our list.