Help & support
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53 articles across 8 topics — charts and calculation, billing, your data, and a plain list of the things we know are not working yet.
Troubleshooting
A page is stuck loadingThe app holds a loading veil until its parts report in, with a five-second failsafe.The bodygraph is blank or half-drawnThe chart graphic is a large asset. When it fails, this is usually why.The app looks wrong or out of date after an updateThe app's interface files are cached for up to a day. A hard reload clears it.The back button reloads instead of going back instantlyThis is deliberate. App pages are never served from the browser's back-forward cache.You keep getting signed outSessions are cookie-based. Here is what drops them, in order of likelihood.Browsers, devices and offline useWhat the app needs, and why there is no installable app or offline mode.Contacting supportHow to reach a person, what to include, and how long we take.