Redeeming a code

Steps

1. Open the upgrade page from the avatar menu.
2. Enter your code in the redeem field.
3. The app previews what the code does before anything is applied — read that preview, because it tells you whether the code needs a card.
4. Confirm.

Redeem the code before starting a checkout, not during it. Codes are handled by the app rather than on the Stripe page.

The two kinds of code

Subscription codes give you a period of Plus or Pro. These are the ones you redeem here. They come in two flavours which behave very differently once the period ends — read trial and gift codes before redeeming, because one of them starts charging you and the other does not.

Reading codes are a discount on a one-off reading purchase, not on a subscription. They are entered at the reading checkout instead. If you try one here you will be told it applies to a reading rather than a subscription — that is not a broken code.

What the errors mean

• "Unknown code" — the code does not exist. Check for confusions between 0 and O, 1 and l. Codes are not case sensitive.
• "No longer active" — the code was switched off at our end.
• "Has expired" — the code had a deadline for redeeming it, and that has passed. This is about redeeming, not about the access period.
• "Fully redeemed" — the code had a limited number of uses and they are gone.
• "You have already used this code" — codes are once per account.
• "This code applies to a reading, not a subscription" — see above.

If a code should work and does not

Write to us with the code and where you got it. Do not post a working code publicly — a limited-use code is spent by whoever redeems it first.